Here are our attempts to answer some of the most frequently asked questions about the FareAlert website and mailing list.
If your question is not answered above, or you need additional assistance, please feel free to send an email to admin@farealert.net and we'll do our best to assist you.
If you are a member of the media and would like to interview us or write about FareAlert, please send an email to media@farealert.net.
There are no deals posted on the website itself. What we offer on this site is an alerts list. All you need to do is subscribe to the alerts list, and when we discover a new deal, we will send you an alert with the details.
What we do not send out are "regular" fare sales, discounts, or specials. These alerts are available from many other sources. We only send out alerts that are truly unique, and beyond the scope of a normal sale. Examples of past alerts have included British Airways selling trans-oceanic tickets for $20 and hotel rooms at the W Times Square (New York City) for $25.
Please see the above question. We don't offer deals for specific locations/dates. If you're looking for the lowest fares for a particular trip, check out your favorite airline or general travel website.
Our service costs absolutely nothing for you to use*. We are able to keep the running at no cost to our subscribers thanks to the generous sponsorship of Booking Buddy.
* While we do not charge you anything to receive our alerts, your email provider may charge you to receive emails (especially if you are forwarding messages to a cellular phone). Make sure you check with your email provider to determine if there will be any charges.
No. It's as simple as that. Please see our privacy policy for more information.
We will only send out alerts when there is a truely extraordinary deal. Due to the unpredictable nature of these deals, it's hard to say how many alerts we will send out. There could be three in one week, and then none for a month or more. We would estimate you will receive between three and five alerts per month.
Because we send out so few alerts, we send all alerts to all of our members. It's not possible at this time for us to personalize the alerts.
Visit our subscription page. Just enter your name and email address, and we'll send you an email to confirm that you really own that address (this prevents others from signing you up).
Try to subscribe yourself again, using the form on our homepage. If you receive an email letting you know that you are already subscribed, then you know that you are successfully subscribed to FareAlert.
When you subscribe, you will be emailed with a link that contains a special confirmation code. Once you click the link and auccessfully activate your subscription, your code is deleted from our system. If you click the link again, the system will try to activate your subscription again. Since you have already activated your subscription, it generates an email to let you know.
Absolutely. Most phones or pagers have an email address which will send the message to you as an email or SMS (text message). If you do not know your device's email address (they are usually similar to xxxyyyzzzz@provider.com), please contact your service provider. There are a few things to keep in mind. Remember that some providers or service plans may charge you for each message received. Additionally, most SMS messages only include the first 160 (or fewer) characters of the message. Also, if you can't access the confirmation URL that we send when you subscribe, you'll need to be manually added. Please email us at mobile@farealert.net and we will manually add you.
Yes. Some of our members have their personal, work, and mobile addresses subscribed, so they will get our alerts no matter where they are.
We will send emails from the address farealert@alerts.farealert.net. Please make sure you add this address to your address book, or whitelist it, so our emails do not get marked as "junk mail" by your mail software.
Visit our subscription page. Just enter your email address, and we'll take you off the list.
You may email or post an excerpt of a deal or a link to a deal, however emailing or reposting an entire deal is not permitted. Please see our Terms Of Use for more information.
Due to the nature of the deals we send you it is possible that they are only around for very short periods of time. Many of our subscribers use their work email address to recieve the deals, and don't check for new messages for hours or even days. When you signup, make sure you use an email address that you check regularly, if you want to be sure you do not miss a deal, consider signing up your mobile phone or other mobile email device.
FareAlert deals are often the result of errors in booking systems. Policies vary from site to site and thus, not all deals will be honored by the booking site and/or vendor. FareAlert has absolutely no control over this and we don't make any promises that the fare you booked will be honored. Please do not email us if your booking has been cancelled, as we will not be able to help you.
Yes, but we kindly request you do not signup with an email address that sends an "out of office" response. As part of our anti-spam measures we reserve the right to remove any subscribers that "bounce" email from us, including auto-responder replies. If you are going to be unable to read your email, consider unsubscribing or setting up filters so you can continue to receive our messages.
It is possible that the deal has expired, but since many of our deals involve very specific booking instructions, make sure you followed exactly what is posted in the deal page. The information we provide has to be followed exactly to find the deal, any change in this information could result in not being able to find the deal.
If you have a deal that our members should know about, just fill out this form and let us know.
In order to prevent abuse, make sure that only the best deals are sent out, and screen out duplicates, we have implemented a system of moderation. When you let us know about a deal, our staff of moderators gets an email about it. They will review the deal and if they feel it is appropriate, they will send it on to our members. Sometimes we will get upwards of ten people submitting the same or similar deals, so we'll choose one and send that one out.
We do not get paid anything to run this site. We fund our hardware and hosting costs out of the sponsorships we receive and our own pockets. We set up the site and continue to run it in our spare time because we love to travel as well, and we enjoy getting great deals.
We have over 50000 members subscribed, and we're adding more every day.
We do not currently need any additional staff. However, if you're interested in helping us out, please email admins@farealert.net and we'll keep you in mind if we have a need in the future.
If you have a comment, criticism, suggestion, idea, or just want to tell us that we rock, we'd love to hear it. Send it to admins@farealert.net.